Refund policy

30-day returns

If the pillow is not right for you, request a return within 30 days of delivery through our support form. Include your order number. The pillow and included cover must be in new, unused and unwashed condition with their original packaging and accessories.

There is no restocking fee. For eligible US returns, we provide a prepaid return label at no cost to you. Contact us before sending anything back so we can provide instructions; please do not use the address on the package.

Damaged, defective or incorrect items

Contact us promptly with your order number and photos if an item arrives damaged, is defective or is incorrect. We will arrange an appropriate replacement or refund at our cost. The new-condition requirement for change-of-mind returns does not limit remedies for defective or incorrect products.

Refunds

Once we receive and inspect an eligible return, or approve a refund without a return, we initiate a refund to the original payment method within 10 business days. Your bank or card provider may take additional time to post it.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel an order before fulfillment begins and refund the amount paid. If fulfillment has started, contact us about a return.

This policy does not limit rights or remedies under applicable consumer law. Rest Arc is operated by RITMO ENERGY LLC.